Something wrong with a purchase, a partnership idea, or a question we haven't answered anywhere else — this is the address. Write to us in English or Japanese.
A download that won't open, a preset that won't load on your device, or a charge that looks wrong — email us with your order and we'll sort it out. Our refund terms are in the Terms of Service.
Brands, stores, festivals, and anyone with a project that fits the looping community — tell us what you have in mind and who you are.
Selling your presets or teaching on LoopCraft goes through the artist application, not this inbox — it asks for everything we need to review you in one go.
Apply to become a creatorIf a preset on LoopCraft infringes your rights, email us. The Terms of Service set out exactly what a report needs to include so we can act on it.
Read the Terms of Service